We never stop improving our services to enhance our team’s capabilities and increase customer satisfaction. Springboard is a client-centric organization. We make it our business to understand and help our clients achieve their business goals.
The quality of our people makes us stand out. We hire and retain only the best professionals. At Springboard Capital, we set up a thorough personnel selection process and a challenging environment to grow and improve our large resource pool of top-notch experts.
We thoroughly examine each customer’s case. Depending on the loan required we engage a dedicated team of our staff to analyze and understand clients' specific objectives and needs to find a solution that meets them.
We understand that effective communication is crucial for the success of any project. We establish a productive customer communication environment providing all required resources. All our employees who are engaged in communication with customers speak fluent Kiswahili English.
We commit to always assessing your financial requirements with you, attending to all the necessary document and requirements for your loan application, sourcing and offering a loan that is suitable to your situation and needs and most of all, honestly and transparently, addressing any questions or issues you may have during the term of your loan in a friendly timely manner.
To transform Kenyans through financial and economic empowerment.
To offer timely and innovative financial services to Kenyans, nurture talent while enhancing shareholders value.